FAQS

frequently asked questions

  • Why is my water bill so high?

    A sudden spike in your water bill is usually caused by a hidden water leak on your property. Common culprits include leaky taps, running toilets, faulty hot water systems, or even burst pipes. Left unchecked, these leaks can lead to significant water wastage and higher costs. Contact High Tide Plumbing & Gas to book an inspection and resolve the issue quickly.

  • Why does my shower take so long to heat up?

    There are several reasons your shower might take a long time to heat up:

    • Distance from the hot water system to your shower
    • The type, size, or age of your hot water system
    • Incorrect installation of water services
    • Potential gas supply issues (if you have a gas hot water system)

    Our expert plumbers can assess your system and provide the best solution to ensure your hot water runs efficiently.


  • How much does it cost to replace a hot water system?

    The cost to replace your hot water system depends on several factors, including the type of system (electric, gas, or solar) and whether your existing pipework and valves need to be updated to meet current AS3500 standards. Contact High Tide Plumbing & Gas for a detailed quote and recommendations tailored to your property.

  • Can I clear a blocked drain with chemicals?

    While drain-cleaning chemicals can sometimes clear minor blockages like hair, grease, or food debris, they can also damage your pipes and drainage system if used improperly. Severe blockages caused by tree roots or pipe damage require professional attention. For safe and effective solutions, call our Gold Coast blocked drain specialists to inspect and clear your drains.

  • Why does my toilet keep running?

    A running toilet is typically caused by a faulty valve, damaged seal, or worn-out cistern components. This can waste water and increase your water bill. While replacing these parts can fix the problem, the variety of toilet mechanisms means it’s often best to seek professional help. Contact High Tide Plumbing & Gas for fast and reliable toilet repairs.

  • How can I shut off my water supply?

    To shut off your water supply, locate the mains water shut-off valve, typically found:

    • In the water meter box near the boundary line of your property
    • Inside bathroom, laundry, or kitchen cupboards in apartments

    Always turn the valve slowly to avoid causing damage to your pipes from sudden pressure changes. If you need assistance, our team can guide you through the process or handle the situation for you.


  • What should I do in a plumbing emergency?

    In a plumbing emergency, such as a burst pipe or severely blocked drain, follow these steps:

    1. Turn off your mains water supply to minimize water damage.
    2. If it’s a gas-related issue, shut off your gas supply at the meter.
    3. Call High Tide Plumbing & Gas at any time for 24/7 emergency plumbing services.

    We’ll respond quickly to resolve the issue and prevent further damage.

  • How can I prevent blocked drains?

    To avoid blocked drains, follow these tips:


    • Dispose of food scraps, grease, and oils in the trash instead of the sink.
    • Use drain guards to catch hair and debris.
    • Avoid flushing non-biodegradable items like wet wipes, paper towels, or sanitary products.

    If you’re dealing with a persistent blockage, call our experts for a long-lasting solution.


  • Why is my hot water system not working?

    If your hot water system isn’t providing hot water or has inconsistent temperature, the issue could be:


    • A faulty thermostat or heating element
    • Gas supply problems (for gas systems)
    • Sediment build-up in the tank
    • A malfunctioning pressure valve

    Contact High Tide Plumbing & Gas for prompt hot water system repairs or replacement to restore your hot water supply.

  • How often should I replace my hot water system?

    Hot water systems typically last:


    • 8–12 years for electric systems
    • 10–15 years for gas systems
    • 15+ years for solar systems

    If your system is older or experiencing frequent issues, it may be time for a replacement. Our team can help you choose the right system to meet your needs and budget.


  • Why should I install a water filtration system?

    A water filtration system improves the quality of your water by removing impurities like sediments, chlorine, and contaminants. Benefits include:


    • Better tasting and safer drinking water
    • Protection for your appliances and pipes
    • Reduced reliance on bottled water

    Our team specialises in water filtration system installations to give you cleaner, healthier water.

  • How do I know if I have a gas leak?

    Signs of a gas leak include:


    • A sulphur or rotten egg smell
    • Hissing sounds near gas lines or appliances
    • Higher-than-usual gas bills

    If you suspect a gas leak, turn off your gas supply and contact High Tide Plumbing & Gas immediately for emergency gas fitting services.

Still have a question?

For expert plumbing and gas services in Gold Coast, Brisbane, and Logan, trust the experienced team at High Tide Plumbing & Gas. Have more questions? Simply call us or fill out the contact form on our website, and our team will schedule a convenient time to assist you.

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